Customer Experience: The Next Big Compet

Customer Experience: The Next Big Competitive Advantage – Let’s discuss customer experience (CX). According to this post last week, CX is also in danger due to…hype. So I’m reporting to duty to combat this! Plus, yesterday’s community manager hangout about magical customer experiences was encouraging. This is not a fancy term for customer service or a fad. It’s a “sleeper” (not widely recognized – like the NIU Huskies football team in the early season). It influences b…


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